Shipping Policy

This Shipping Policy governs the shipment of products offered on the website https://roamlyessentials.com, operated by Mova, with address listed as pending, and contact details support@roamlyessentials.com and +1 3653582609. By placing an order through our store, you agree to the terms set out below.

1. Order Processing

Orders are processed within 1 business day after payment confirmation.

Orders placed on weekends or holidays will be processed starting on the next business day.

In the event of stock shortages or issues during order preparation, the customer will be notified by email.

2. Shipping Methods, Locations and Delivery Times

We ship to the United States and Canada.

Available shipping methods:

Standard shipping: 5–15 business days.

The delivery times indicated are estimates and may vary due to external factors, including logistics operations, customs, weather conditions, or other circumstances beyond Mova's control.

3. Shipping Costs

Shipping is free in the United States. 

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

If you have not received tracking information or there has been no tracking progress after 15 business days, please contact support@roamlyessentials.com.

5. Deliveries and Addresses

It is the customer's responsibility to provide a complete and correct delivery address.

If an order is returned due to an incorrect or incomplete address or an inability to deliver, any reshipment will be subject to payment of the new shipping costs.

Address changes are not permitted before shipment.

6. Customs, Duties and Taxes

Orders shipped to the United States or Canada may be subject to customs duties, import taxes, or brokerage fees, depending on the destination and the value of your order. These charges are set by the customs authorities of the destination country and are not included in the price of your order or in your shipping cost.

The customer is responsible for paying any customs duties, import taxes, and fees that apply to their order. These charges may be collected by the carrier or customs office at the time of delivery, and your package may be held until they are paid. We have no control over these charges and cannot predict what they will be. For more information, please contact your local customs office.

Refusing a package or not paying the charges when asked may delay your order or cause it to be returned to us. If a package is returned because these charges were not paid, we can't refund those charges or the original shipping, and any reshipment costs will be paid by the customer.

7. Delayed, Lost Packages and Shipping Issues

If you notice an unusual delay or the tracking information has not progressed within a reasonable period, contact us with your order number and tracking information so that we can request shipment tracing from the carrier.

To report a shipping issue, contact support@roamlyessentials.com and provide all available information and documentation, including your order number, tracking number, photographs, or any other relevant evidence.

In the event of a loss confirmed by the shipping carrier, we will handle the issue with the carrier and inform you of the next steps.

8. Receipt and Inspection

We recommend inspecting the outside of the package at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, please note it on the carrier's delivery receipt and document the issue with photographs of the package and shipping label.

For the handling of damaged or defective items after delivery, please refer to our Returns and Exchanges Policy available at https://roamlyessentials.com/pages/return-policy.

9. Cancellation Before Shipment

Orders cannot be canceled once they enter the “Ordered” or “In Order Progress” status when processed through Fulfilled by AutoDS (FBA).

If the order has already been handed over to the carrier, you must wait for delivery and follow the procedure indicated in the Returns and Exchanges Policy at https://roamlyessentials.com/pages/return-policy.

10. Changes to This Policy

Mova may modify this Shipping Policy at any time. Updates will become effective upon publication on https://roamlyessentials.com.

11. Contact

For any shipping-related inquiries: support@roamlyessentials.com | +1 3653582609.

Effective date: 09/24/2026